Your brand's AI, on your knowledge.
Chatlayer builds custom AI chat agents that run on your own knowledge base — accurate answers from your actual content, 24/7, no developers required.
Deployed by teams at
Your knowledge. Your brand. Your AI.
One platform for customer-facing chatbots and internal team assistants — built on your actual content.
Multi-source knowledge base
Import from internal documents, PDFs, websites, databases, and intranet pages. Combine every source into one coherent, searchable knowledge base.
Grounded answers only
Chatlayer only answers from your content — no hallucinations, no off-topic responses. If the answer isn't in your knowledge base, it says so.
Website and internal deployment
The same platform covers customer-facing website chatbots and internal team assistants — HR, IT, onboarding, or any team that needs instant answers.
Fully branded
The chat agent represents your brand — your name, your tone of voice, your avatar, your visual style. Not a generic third-party product.
Insights included
Track which questions are asked most, where the chatbot struggled, and what topics drive the most conversations. Knowledge gaps surfaced automatically.
No developer required
Set up, train, and manage your chat agent without technical expertise. Chatlayer handles the infrastructure — you manage the knowledge.
One knowledge base from all your sources
Import documents, PDFs, websites, databases, and intranet pages into a single unified knowledge base. As your sources are updated, the chatbot stays accurate over time — no manual re-training required.
- Connect internal documents, websites, and databases in one setup
- Knowledge stays current as sources are updated
- Answers are always grounded in your actual content — not generated from scratch
Customer-facing or internal — same platform
Deploy as a public website chatbot for customer support, lead qualification, or product FAQs. Or deploy internally as an HR assistant, IT helpdesk, or onboarding guide. The same setup, configured for your specific use case.
- Website chatbot: customer support, lead qualification, product information
- Internal tool: HR policies, IT helpdesk, onboarding, team knowledge base
- Fully branded to match your company identity
Understand what your audience is asking
Track which questions are being asked and how the chatbot handles them. Identify knowledge gaps — questions it couldn't answer well, pointing to missing content. Monitor usage trends and report performance to stakeholders.
- Top questions and conversation topics surfaced automatically
- Knowledge gap detection: questions the chatbot struggled with
- Usage trends and performance reporting for teams
Escalate without losing the thread
When the agent reaches the edge of what it can handle, it passes the conversation to a human — with full conversation history, a prepared context summary, and a suggested next step. No cold transfers, no repeated questions.
- Full conversation history transferred with every escalation
- AI prepares a context summary and suggested resolution
- Human picks up mid-conversation, not from scratch
Your tone and your rules, built in
Upload your brand voice and configure the policies your agent must follow — which topics it covers, which language it uses, what it must never say. Every response runs through your rules automatically, not the model's defaults.
- Set tone, topic scope, and forbidden phrases in one config
- Applied to every response — not just spot-checked
- Separate configs per agent, channel, or audience
"We deployed Chatlayer as an internal HR assistant in under a week. HR time spent on repetitive policy questions dropped by more than half. The chatbot answers instantly — and it's always right because it's reading from our actual HR docs."
Teams answering faster, scaling further.
"HR time on repetitive policy questions dropped by more than half in the first month. The chatbot answers instantly and it's always right — because it's reading from our actual docs."
"We added a Chatlayer bot to our website. Inbound leads now arrive pre-qualified — the bot asks the right questions and books demo calls. Our sales team only speaks to warm prospects."
"Common support questions — shipping, returns, product specs — are handled by the chatbot automatically. Only complex issues reach a human agent. Average handling time dropped significantly."
"Setup took less than a day. We connected our Confluence, uploaded our key policy PDFs, and the chatbot was live. No developers involved."
"New employees now get instant answers without asking colleagues. Onboarding time shortened, and the questions we were fielding on Slack every day just stopped."
"The knowledge gap report is invaluable. Every week it shows us exactly which questions we need to add to our knowledge base. The bot gets smarter every sprint."
Live in three steps.
Connect your knowledge sources
Upload documents, PDFs, paste URLs, or connect your database or intranet. Chatlayer ingests everything into a unified, searchable knowledge base.
Configure and brand your agent
Set the chatbot's name, tone of voice, scope, and visual style. Define what it should and shouldn't answer — and what to do when it can't.
Deploy and improve
Embed on your website or deploy internally. Monitor performance, review knowledge gaps, and update your sources as your business evolves.